Nova Heel | Black suede

Women’s Footwear Size Guide

Please use the following chart as a guide in selecting your size:

Our sizes are based on European sizing. These are approximate conversions.

Please note that we make shoes for a wide range of feet- slim, average and wide and therefore we recommend you follow our fit advice for each style.

Shipping within New Zealand is a flat rate of $10*.

*Excludes some rural destinations. Large sales may attract greater shipping costs when ordering more than one pair, if fulfilment must take place from various locations. This will be stated at checkout. 

Shipping to Australia starts at $30.

For deliveries outside of New Zealand and Australia, there is a $40 shipping cost per pair of shoes in each order. 

Please note that if you are sending to a work address, the name of the company is required to ensure successful delivery.

Please ensure you are able to sign for your shoes upon their arrival. If you are unable to sign, you will be left a ‘card-to-call’ to rearrange collection or delivery.

It is our policy that any orders sent must be signed for. If you wish to have your shoes left without signature/give authority to leave a package without signature, please note that we accept no responsibility if they go missing.  

*Some exclusions may apply.

Estimated Time of Arrival

We will endeavour to get your shoes to you as soon as possible. Below are estimated shipping times:

Urban New Zealand: 1-3 working days

Rural New Zealand: 2-5 working days

Urban Australia: 3-7 working days

Rural Australia: 3-8 working days

Other International deliveries: 4-10 working days.

If you have a special time frame to work with, please contact our friendly customer care team on the email below and we will make sure your shoes find you on time. Please note, this may require additional cost.

hello@rebfootwear.com

Upon Arrival 

If no one is present to sign for your package, courier details will be left so you can arrange redelivery at a time that is convenient for you.

Exchanges & Returns for Online Purchases 

Exchanges and Returns for In-store Purchases

Your Click & Collect order will be available for up to 14 days from the date you receive your ‘Ready for Collection’ email. Orders must be collected within this timeframe. After this time has passed we will not be able to offer a refund. If you decide your purchase is not suitable on the day of pick up we will happily exchange or refund any item(s) purchased. We won’t be able to process any exchanges or refunds after collection. Please kindly note that we will not make any exceptions on the above conditions.

*Please note we will not accept refunds for click and collect orders for our extra 40% off sale. Only exchanges within 14 days of purchase.

Faulty or damaged items

Use shoe leather conditioner to cleanse, moisturise and remove light scuffs. Revive with matching coloured renovating polish. Finish with shine dressing. 

Suede, Nubuck & Velvet

 Apply several layers of water and stain protector before wearing. Reapply every few wears. Avoid water and other liquids. Store out of direct light. Use a suede/nubuck brush to remove dirt.

For a more detailed care guide for suede, click here.

Patent

 Use shoe leather conditioner to cleanse. Revive with matching coloured patent dressing. Finish with a shine dressing.

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Please care for your NR accessories using the following instructions:

Silk

Dry clean only. Store out of direct light in a cool and dry place. Avoid alcohol-based products. Keep ironing to a minimum.

For a more detailed care guide for silk, click here. 

Jewellery

Store in a designated NR velvet pouch. Avoid perfumes, water and creams to prevent tarnishing. Use a soft lint-free cloth for general cleaning.

For a more detailed care guide for jewellery, click here.