For deliveries outside of New Zealand and Australia, there is a $30 shipping cost per pair of shoes in each order. 

Please note that if you are sending to a work address, the name of the company is required to ensure successful delivery.

Please ensure you are able to sign for your shoes upon their arrival. If you are unable to sign, you will be left a ‘card-to-call’ to rearrange collection or delivery.

It is our policy that any orders sent must be signed for. If you wish to have your shoes left without signature, please note that we accept no responsibility if they go missing.  

*Some exclusions may apply.

Estimated Time of Arrival

We will endeavour to get your shoes to you as soon as possible. Below are estimated shipping times:

Urban New Zealand: 1-3 working days

 Rural New Zealand: 2-5 working days

 Urban Australia: 3-7 working days

 Rural Australia: 3-8 working days

 Other International deliveries: 4-10 working days.

If you have a special time frame to work with, please contact our friendly customer care team on the email below and we will make sure your shoes find you on time. Please note, this may require additional cost.


Upon Arrival 

Please ensure someone is there to sign for your parcel. We are not responsible for packages that go missing under "authority to leave" package.


If no one is present to sign for your package, courier details will be left so you can arrange redelivery at a time that is convenient for you.


Exchanges & Returns for Online Purchases 

We will happily exchange or refund any item(s)* purchased online provided the following conditions are met:
1. The item(s) must be returned within 14 days of purchase. 
2. The item(s) must be unworn and in their original condition and packaging. 
3. We must have proof of purchase in the form of a receipt or the original packing slip.
*Earrings are excluded and cannot be exchanged/returned for sanitary reasons.
Please kindly note that we will not make any exceptions on the above conditions.
All postage costs for exchanges or returns will be covered by the customer. 
You may return your online order in-store. However, please note that your refund will need to be processed through our online platform and no refunds can be provided in-store.
All exchanges and returns should be sent to the following address:

Exchanges and Returns for In-store Purchases

We offer exchanges on full-priced items for 7 days from the date of purchase provided they are unworn and in perfect condition*.
We do not offer returns for change of mind on in-store purchases.
We do not offer exchanges or returns on sale items purchased in-store.
*Earrings are excluded and cannot be exchanged/returned for sanitary reasons.

Exchanges and Returns for Click & Collect Purchases

Your Click & Collect order will be available for up to 14 days from the date you receive your ‘Ready for Collection’ email. 

If you decide your purchase is not suitable on the day of pick up we will happily exchange or refund any item(s) purchased.

We won’t be able to process any exchanges or refunds after collection.

Please kindly note that we will not make any exceptions on the above conditions


Faulty or damaged items
Nicole Rebstock pieces are handmade with extreme care and attention to detail. All items are quality checked multiple times at our manufacturing house and are also checked prior to leaving our stores.
We are not responsible for any damage to product caused by wear and tear.
It is our policy that all suspected faulty items be sent back to us for assessment by an independent third party. Upon assessment we will determine which of the below remedies is best.
In the unlikely event that your shoes are deemed faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act by having your shoes fixed, replaced or crediting you a refund. 
For suspected faulty items please email