Isla Heel Black Suede

Shipping within New Zealand

Shipping within New Zealand is $10 for one item and $15 for 2 or more items.

Shipping to Australia starts at $30.

For deliveries outside of New Zealand and Australia, there is a $40 shipping cost per pair of shoes in each order.

Please note that if you are sending to a work address, the name of the company is required to ensure successful delivery.

Please ensure you are able to sign for your shoes upon their arrival. If you are unable to sign, you will be left a ‘card-to-call’ to rearrange collection or delivery.

It is our policy that any orders sent must be signed for. If you wish to have your shoes left without signature/give authority to leave a package without signature, please note that we accept no responsibility if they go missing.

*Some exclusions may apply.

Estimated Time of Arrival

We will endeavour to get your shoes to you as soon as possible. Below are estimated shipping times:

Urban New Zealand: 1-3 working days

Rural New Zealand: 2-5 working days

Urban Australia: 3-7 working days

Rural Australia: 3-8 working days

Other International deliveries: 4-10 working days.

If you have a special time frame to work with, please contact our friendly customer care team on the email below and we will make sure your shoes find you on time. Please note, this may require additional cost.

hello@rebfootwear.com

Upon Arrival

Please ensure someone is there to sign for your parcel. We are not responsible for packages that go missing under "authority to leave" package deliveries.

If no one is present to sign for your package, courier details will be left so you can arrange redelivery at a time that is convenient for you.

Exchanges & Returns for Online Purchases

Full price and End of Season Sale products:

We will happily exchange or refund any full price or end of season sale items purchased online provided the following conditions are met:

1. The item(s) must be returned within 14 days of purchase.

2. The item(s) must be unworn and in their original condition and packaging.

3. We must have proof of purchase in the form of a receipt or the original packing slip.

Please kindly note that we will not make any exceptions on the above conditions.

All postage costs for exchanges or returns will be covered by the customer.

You may return your online order in-store. However, please note that your refund will need to be processed through our online platform and no refunds can be provided in-store.

All exchanges and returns should be sent to the following address:

Nicole Rebstock
22 Osborne Street
Newmarket 1023
New Zealand

Archive and/or final sale products:

As this is a final sale offer, we are unable to provide a refund or credit note for any archive/final sale items. If you wish to swap sizes or styles (subject to availability), we are happy to exchange your items for another archive sale item only. If this applies to you, please ensure the following conditions are met:

1. The shoes must be returned to our Newmarket store and received by our team within 7 days of your purchase.

2. The shoes must be unworn and in their original condition and packaging (we recommend trying them on at home on carpet).

3. We must have proof of purchase in the form of a receipt or this packing slip.

No refund will be provided for choosing a new item of lesser value. Please ensure you choose something of the same or greater value.

Please kindly note we will not make any exceptions on the above conditions.

All postage costs for returning and exchanging items will be covered by the customer. If you prefer to visit us for your exchange, please visit our Newmarket store only as we are unable to process Archive Sale exchanges at our Commercial Bay store.

All exchanges should be sent to the following address:

Nicole Rebstock
22 Osborne Street
Newmarket 1023
New Zealand

Exchanges and Returns for In-store Purchases

We offer exchanges on full-priced items for 7 days from the date of purchase provided they are unworn and in perfect condition*.

We do not offer returns for change of mind on in-store purchases.

We do not offer exchanges or returns on sale items purchased in-store.

Exchanges and Returns for Click & Collect Purchases

Full price products:

Your Click & Collect order will be available for up to 14 days from the date you receive your ‘Ready for Collection’ email. Orders must be collected within this timeframe. After this time has passed we will not be able to offer a refund. If you decide your purchase is not suitable on the day of pick up we will happily exchange or refund any item(s) purchased. We won’t be able to process any exchanges or refunds after collection. Please kindly note that we will not make any exceptions on the above conditions.

Archive/final sale products:

Your Click & Collect order will be available for up to 7 days from the date you receive your 'Ready for Collection’ email.
If you decide your purchase is not suitable on the day of pick up we will happily exchange for another Archive Sale item (subject to availability).

Please note that we cannot provide any extension to the 7 day pick up period and we will not provide refunds or exchanges after this period has passed.
We won’t be able to process any exchanges after collection.
Please kindly note that we will not make any exceptions on the above conditions.

Faulty or damaged items

Nicole Rebstock pieces are handmade with extreme care and attention to detail. All items are quality checked multiple times at our manufacturing house and are also checked prior to leaving our stores.

We are not responsible for any damage to product caused by wear and tear.

It is our policy that all suspected faulty items be sent back to us for assessment by an independent third party. Upon assessment we will determine which of the below remedies is best.

In the unlikely event that your shoes are deemed faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act by having your shoes fixed, replaced or crediting you a refund.

For suspected faulty items please email hello@rebfootwear.com

Regular Leather

Use shoe leather conditioner to cleanse, moisturise and remove light scuffs. Revive with matching coloured renovating polish. Finish with shine dressing.

Suede, Nubuck & Velvet

Apply several layers of water and stain protector before wearing. Reapply every few wears. Avoid water and other liquids. Store out of direct light. Use a suede/nubuck brush to remove dirt.

For a more detailed care guide for suede, click here.

Patent

Use shoe leather conditioner to cleanse. Revive with matching coloured patent dressing. Finish with a shine dressing.

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Please care for your NR accessories using the following instructions:

Silk

Dry clean only. Store out of direct light in a cool and dry place. Avoid alcohol-based products. Keep ironing to a minimum.

For a more detailed care guide for silk, click here.

Jewellery

Store in a designated NR velvet pouch. Avoid perfumes, water and creams to prevent tarnishing. Use a soft lint-free cloth for general cleaning.

For a more detailed care guide for jewellery, click here.

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